Scope
Customer's primary MAPPER application (PROS) provides three criteria services: help desk,
sales and contacts, and contact management. Customer needs to modernize help desk service
to be accessible through Internet-based web pages. Sales and contract functions need to be
integrated with recently installed COTS-based application. All data must be converted to
relational. The contact management subsystem needs to be re-platform to the new corporate
standard but must keep shared data synchronized. Lastly, customer desires to document all
processes to comply with Sarbanes-Oxley compliances. This includes all business process
screens, key business logic, and database structure. Documentation will be used to train
future staff as required.
Applications
These applications are under study:
PROS
What's New
- Thanks to Joe Dale for finding the missing documentation for the Problem Incident Report sequence!
- Looking for information about data archiving/history policies for the PEOPLE database.
Key Milestones
- May 1:
- Project Kickoff Meeting
- Install Mainframe Components
- May 3:
- Begin Interview Sessions
- Commence Screen Capture