MAPPER CSI Project Portal

Scope

Customer's primary MAPPER application (PROS) provides three criteria services: help desk, sales and contacts, and contact management. Customer needs to modernize help desk service to be accessible through Internet-based web pages. Sales and contract functions need to be integrated with recently installed COTS-based application. All data must be converted to relational. The contact management subsystem needs to be re-platform to the new corporate standard but must keep shared data synchronized. Lastly, customer desires to document all processes to comply with Sarbanes-Oxley compliances. This includes all business process screens, key business logic, and database structure. Documentation will be used to train future staff as required.

Applications

These applications are under study:

PROS

What's New

  1. Thanks to Joe Dale for finding the missing documentation for the Problem Incident Report sequence!
  2. Looking for information about data archiving/history policies for the PEOPLE database.

Key Milestones

  • May 1:
  • Project Kickoff Meeting
  • Install Mainframe Components
  • May 3:
  • Begin Interview Sessions
  • Commence Screen Capture